Privacy Policy

The Fire Wala (a unit of MSD Engineering) ("we", "us", "our") operates the website www.thefirewala.com (the "Website"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Website or use our fire safety services.

By using this Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide to Us

When you fill out a contact form, request a quotation, or book an appointment, we may collect:

• Name
• Phone number
• Email address
• Company / organization name
• Service address
• Details of the service required

b) Automatically Collected Information

When you visit our Website, certain information may be automatically collected, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Website
• Referring website

c) Cookies and Tracking Technologies

We use cookies and similar technologies, including Google Tag Manager and Google Maps, to improve Website functionality and understand visitor behaviour.

2. How We Use Your Information

We may use the information we collect to:

• Respond to service enquiries and quotation requests
• Schedule appointments, demonstrations, and AMC services
• Provide customer support and respond to emergency calls
• Send updates, offers, or newsletters if you have subscribed
• Improve our Website, services, and customer experience
• Comply with applicable legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information only with:

• Our internal team and technicians for service fulfilment
• Service providers who help us operate the Website, such as hosting and analytics providers
• Government or legal authorities, if required by law

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted through the Website.

5. Third-Party Links

Our Website may contain links to third-party websites and services, such as Facebook, Instagram, YouTube, and Google Maps.

We are not responsible for the privacy practices, content, or security of these external websites. We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

6. Your Rights

You may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of newsletters or promotional communications at any time

To exercise these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our Website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: